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Military Shop website FAQ
Can I order less than the minimum order?
No. The minimum order is the smallest amount we can order from the manufacturer of that product.
Can I order different quantities from those in the price table on the website?
As long as the quantity meets the minimum order quantity requirement, you do not have to order in the increments listed on the website, except where noted.
Size tables for clothing?
Due to the nature of the clothing industry there is no standard size that can be applied to all our clothing products. We have created a clothing size table that may be of use to you. All dimensions are in CM.
Can I order any shirt size breakdown I want?
Yes you can order as many or as few of the individual sizes as you would like.
What is a set-up charge? Is there a set-up charge for reorders?
When a new product is created, a set-up fee is required. This covers the creation of master items and moulds, printing plates and pads, digitisation of artwork for embroidery and so on. From most items this is a once off charge, however there are some items that require a repeat set-up charge. Repeat set-up fees cover setting up and cleaning of machinery etc. Set-up fees are listed on each product page.
What is the process for approving product artwork?
We require that all "Brand your own" orders receive a paper/electronic artwork proof and order acknowledgment prior to releasing the order to production. A paper proof will be provided and it is our best representation of what your final print/product will look like. Often the artwork is 100% sized or to scale, it can also include two alternate presentations of the artwork for you to choose from. This is only intended to provide an idea of what the final product will look like. While Military Shop staff try to ensure there are no errors in the proof, it is the responsibility of the purchaser to ensure all details are correct before signing off and submitting your approval. We are not responsible for any typographical errors that are overlooked and later approved by the customer or for any damages that may be incurred as a result of the error.
If an error is discovered after the customer has given final approval, please contact your customer service representative immediately. Although we cannot guarantee we will be able to correct it before it goes into production, the sooner we are made aware of the error, the better the chance we can do something to fix it.
At the time of proofing your order/artwork, if you do notice a mistake, please contact your account representative or note it on the paperwork accordingly. We will be more than happy to make any corrections or changes promptly and for no additional charge. All changes must be confirmed in writing (e-mail is acceptable). A revised proof will be sent for final approval.
What if I can't find a product online that I am looking for?
While Military Shop is a web-based business, we do have access to many more products beyond those represented on our site. If you do not find a promotional item listed on our web site or would like to create your own, contact us and we will be happy to assist you.
How do I submit my artwork?
You can submit the artwork via email or on disk to our office. Our contact details are listed in "Contact Us"
What file formats do you accept?
We accept Jpg, eps, adobe illustrator and tiff. If you are having trouble please call us and we will help.
The quality of your decoration begins with the quality of your artwork. The ideal format for artwork is digitally produced art (Vector Art), which is created in Adobe Illustrator or CorelDraw and saved as an EPS (Encapsulated postscript) file, as this gives you the cleanest, sharpest decoration.
Some simple guidelines to follow when you send electronic files for output
Vector Art is perfect for type and logos as the lines are sharp and refined and you can resize any part of the artwork without affecting the resolution.
The art is created in Adobe Illustrator or Corel Draw and saved as an EPS file.
Art must be sized at 100%
Scans saved as an EPS do not count. They are usually too rough and have to be redrawn.
Fonts that have not been outlined (or exported as curves) will not print properly.
What is the return policy?
We will exchange or refund faulty or damaged goods with in reasonable time (7 days) from the customer accepting delivery.
What is the cancellation policy?
Once an order has been approved and is in production it cannot be cancelled and the customer will be charged the quoted cost of the order.
How safe is my personal information?
What do you do with customer's credit card information?
Military Shop uses Securepay to handle online credit card payment, which means that we don't store your credit card details. As soon as your transaction is approved the information is cleared from our system.
How long is a quote valid for?
A quote is valid for 30 days after it has been given.